OUR GUARANTEE TO YOU: We source our flowers carefully and we do our utmost to ensure that your flowers are in perfect condition when you leave the store or receive your delivery. If you are not fully satisfied, simply return the flowers to our store within 48 hours and we will replace them at no charge.


To ensure your flowers last as long as possible, please follow these guidelines:

  1. Cut the stems by 2.5 to 5 cm (1 to 2 inches) frequently – every 1-2 days – cut them on an angle, using a sharp knife or clippers, taking care not to crush the stems.
  2. Change the water at that time, or earlier if it appears cloudy, taking care to immerse the stems up to 5 cm or 2 in. Also cut or remove any foliage that would touch the water, or that is wilting or dried out.
  3. Your flowers will last longest in cool conditions (e.g., 16-22 degrees Celsius or 65-72 degrees Farenheit). Keep your flowers away from direct sunlight or any source of heat, including vents and ceiling fans, particularly during winter months.
  4. You may also wish to add 'flower food', as indicated on the packet provided.